not a great start
we were all set yesterday. the bags were packed, we had all but a freaking process map drawn out for it.
at the delta kiosk. it tells us that we can't check in b/c it's too close to our flight.
but we're there an hour early.
what.
the.
fuck.
we stand in line for a real live human customer service rep (an endangered species these days).
"oh yeah, we canceled your original flight and put you on an earlier flight. hmm, seems that flight has already left."
were you planning on tell us?
"we called and didn't get anyone."
so you didn't leave a message?
"we don't leave messages."
no email? no text message? no carrier pigeon, for fuck's sake?
"we called."
how on earth could i have known to show up for a flight that left an hour EARLIER?
ok, wintermute, keep it together. last month i blogged here about how i pride myself on my zen state in dealing with customer service folks, especially at the airport. yelling just pisses them off. besides, everyone deserves to be dealt with in a dignified manner. even if they are a complete fucktard. i usually am very good at getting what i want. i know how to game the system and unlike 90% of pissed off people in airports, i don't lose my shit and take it out on the very people who can help me.
because we're flying from a small market airport, there is physically no way to get us on another flight that day to the nati. we settled for a 1:00 flight the next day (not so bad, in fact, i'm blogging in the departure gate right now).
but is really freaking terrible. my bro re-arranged his whole schedule to fly 2000 miles so we he could arrive at the same time as me. he took an extra day off from work. as did mrs. wintermute. as did my dad. this does not by any means ruin thanksgiving. it could be a lot worse. but it sucks.
then i have a laughable moment. i ask for the ticket agent's manager. she comes right out. go through the same exercise. i ask for her manager. she says, "i am the manager. i'm as high as it gets here. if you need more help, you can call customer service."
well, shit.
a 45 minute call later, while presenting my most charismatic self and pulling out all of my insider knowledge as a road warrior, all i can get is a freaking $200 voucher, and a suggestion to write a letter. and so i shall.
happy thanksgiving.
at the delta kiosk. it tells us that we can't check in b/c it's too close to our flight.
but we're there an hour early.
what.
the.
fuck.
we stand in line for a real live human customer service rep (an endangered species these days).
"oh yeah, we canceled your original flight and put you on an earlier flight. hmm, seems that flight has already left."
were you planning on tell us?
"we called and didn't get anyone."
so you didn't leave a message?
"we don't leave messages."
no email? no text message? no carrier pigeon, for fuck's sake?
"we called."
how on earth could i have known to show up for a flight that left an hour EARLIER?
ok, wintermute, keep it together. last month i blogged here about how i pride myself on my zen state in dealing with customer service folks, especially at the airport. yelling just pisses them off. besides, everyone deserves to be dealt with in a dignified manner. even if they are a complete fucktard. i usually am very good at getting what i want. i know how to game the system and unlike 90% of pissed off people in airports, i don't lose my shit and take it out on the very people who can help me.
because we're flying from a small market airport, there is physically no way to get us on another flight that day to the nati. we settled for a 1:00 flight the next day (not so bad, in fact, i'm blogging in the departure gate right now).
but is really freaking terrible. my bro re-arranged his whole schedule to fly 2000 miles so we he could arrive at the same time as me. he took an extra day off from work. as did mrs. wintermute. as did my dad. this does not by any means ruin thanksgiving. it could be a lot worse. but it sucks.
then i have a laughable moment. i ask for the ticket agent's manager. she comes right out. go through the same exercise. i ask for her manager. she says, "i am the manager. i'm as high as it gets here. if you need more help, you can call customer service."
well, shit.
a 45 minute call later, while presenting my most charismatic self and pulling out all of my insider knowledge as a road warrior, all i can get is a freaking $200 voucher, and a suggestion to write a letter. and so i shall.
happy thanksgiving.
posted by Wintermute at 12:23 PM
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